iCollege Help

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D2L Help Center

The D2L Help Center is provided by D2L and may be able to assist students and faculty/staff with iCollege/D2L help issues. Their help will be limited to D2L information only and not the integrated tools GPC uses. This help is also generic help for D2L and will not address specific settings and tools used only by GPC’s iCollege. The D2L Help Center is 24/7.

GPC Service Desk

During normal business hours the GPC Service Desk can assist you with phone, email, or chat help.

At the start of the semester, the Service Desk operates an iCollege Hotline providing faculty with priority ticket placement.  The iCollege Hotline requires faculty to enter a code (provided via email) so that they can bypass the normal ticket process.  The Hotline should only be used for iCollege related issues. Instructional Technologists and Academic System Specialists monitor the ticket queue throughout the day so that faculty are provided with a timely resolution to iCollege related issues.

Knowledgebase

The GPC Service Desk maintains a knowledgebase of help articles related to iCollege. This is available to students and faculty/staff 24/7.

iCollege Emergency Room

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